Service Design: Activities and templates

The e-book brings together a collection of hands-on activities .

The module aims to develop in students the knowledge and understanding of the current techniques involved in the creation of a Service Design experience, from the understanding and application of its practices and models to the development and validation of intended service experiments created for a specific context.

The step-by-step instructions to each activity that can be found in the e-book are meant to be used in combination with the digital templates.